Blogs

Guest blog: Claiming – the future

By Malcolm Hyde, Executive Director, The Chartered Institute of Loss Adjusters (CILA). The news is full of uncertainty: Brexit, climate change, trade wars, territorial incursions and wars are our everyday background. Add this to the social and ethical seismic shifts that are underway and we can all be forgiven for feeling unstable. The Chartered Institute of…

The BDMA’s predicted industry trends for 2019

2018 has been a progressive and eventful year for the damage management and wider insurance industry. The industry has grown further into the digital era and faced the impact of GDPR, whilst we have seen a rise in escape of water costs, consumer expectations, demands on the supply chain, and so much more. It’s been…

The vital role of reinsurance in today’s market

The home and commercial insurance markets contain a degree of uncertainty when it comes to balancing financial risk and reward. As with any insurance market this risk goes part and parcel with the industry, but unforeseeable nationwide disasters are driving high claim pay outs for property damage and sometimes beyond expectancy. An example being the…

Guest Blog: Stronger together – why the flood industry needs a unified response to building resilience

By Graham Brogden, Head of Technical Claims – Property & Specialty Risks, Aviva. When a property floods, the impact on the occupier – both physical and psychological – is felt long after the water has receded. Not only do householders or business owners face often devastating damage to their property and possessions, but it can…

How does climate reporting inform the insurance industry?

The current climate is constantly and dramatically changing, and we are seeing the widespread effects of it. From the uproar of wildfires around the world and the surge in stormy weather – many businesses are at risk, including insurance companies facing large pay outs to policyholders for the damage caused by the rapid change in…

Flood risk preparation

It is well known that you do not have to live near water to experience the effects of flooding in your property. It is also understood that you can’t control when and where flooding hits. However, you can prepare for a flood risk effectively, to increase safety and subsequently mitigate the severity of damage. When…

Considering policyholders’ mental health at every step of the claims process

It is unsurprising that a claims process can be traumatic for policyholders. With approximately 1 in 4 people in the UK experiencing a mental health problem each year1, attributed to many factors such as stress, loneliness and loss, it is likely that those going through a claim may feel heightened emotions. As an industry we…

Ensuring an integrated claims supply chain

Collaboration in the claims supply chain is a prevalent talking point in the industry today, with more and more practitioners recognising the importance of it. An integrated supply chain does not only benefit the damage management and wider industry in many ways, but also policyholders too. So, how can we ensure an integrated supply chain…

Guest Q&A: Shaf Govind, Managing Director of CRDN UK

  What current industry trends are dominating your sector right now? We’ve seen an increase in the requirement from our customers to tackle additional elements of an insurance claim for Contents. We are now regularly required to clean not just textile items but also electronics. When it comes to the Contents value of a claim,…

Encouraging loyalty from policyholders

It is not an understatement to say that retaining policyholders in the wider insurance industry can sometimes be a struggle. In the increasingly competitive market, consumers commonly search through comparison sites in order to find the lowest premium and excess costs, rather than renewing a policy with their current insurer. After all, many consumers do…